customer service

Real change happens when we stop making excuses and get into action. How will your business, income or sales level change if you don't change?

Your sales team, customer service staff, your managers and others in your business are not doing as well as you'd like. Admit it. If they were, your goals would be a speck in your rear-view mirror.

Salespeople - I've worked with a few. As a young media assistant, then media buyer, planner/buyer and agency owner, I've talked with all kinds. The good, the bad, and the, well, really bad. 

I always felt that media salespeople got a bad rap. A dear friend and media salesperson told me once that media salespeople we perceived as just a tick above used car salesperson in terms of professionalism. This shocked me, as I, at that point in my career, had only worked with good ones.